Last updated: 30 July 2026

Acceptance of Terms

By using the oneaze.com website or the ONEAZE mobile app, you agree to these Terms & Conditions. If you do not agree, please do not use our website or app.

Accounts

You may browse and shop as a guest, or create an account for a faster checkout experience. You are responsible for keeping your login details confidential and for all activity under your account.

Products & Pricing

We make every effort to display accurate product information, images, and pricing. In case of a genuine pricing or listing error, we reserve the right to cancel the affected order and issue a full refund.

Orders & Payments

Orders are confirmed only after successful payment via Razorpay. By placing an order, you confirm that the delivery and contact details provided are accurate.

Delivery

Delivery timelines shown are estimates and may vary due to location, weather, or circumstances beyond our control. Please ensure someone is available to receive time-sensitive items such as cakes.

Cancellations & Refunds

Cancellation and refund eligibility depends on the order status and product type (for example, personalised cakes cannot be cancelled once preparation has started). For help with a specific order, please contact us at contact@oneaze.com.

Coupons & Offers

Coupon codes are subject to their individual terms (validity, minimum order value, applicable products) and may be withdrawn or modified at any time without prior notice.

Personalisation & Custom Fields

For customisable products (such as cake messages), you are responsible for the accuracy of the text you provide. We are not liable for errors in personalisation caused by incorrect input.

Intellectual Property

All content on our website and app, including logos, images, and text, is owned by ONEAZE and may not be used without our written permission.

Limitation of Liability

To the extent permitted by law, ONEAZE is not liable for any indirect or consequential loss arising from the use of our website or app.

Governing Law

These Terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in India.

Changes to These Terms

We may update these Terms from time to time. Continued use of our website or app after changes are posted means you accept the revised Terms.

Contact Us

For any questions about these Terms, please contact us at contact@oneaze.com.