Last updated: 1 August 2026

Introduction

ONEAZE (“we”, “us”, “our”) operates the oneaze.com website and the ONEAZE mobile app. This Privacy Policy explains what information we collect when you use our website or app, how we use it, who we share it with, and the choices and rights you have.

Information We Collect

When you create an account, place an order, or use the app as a guest, we may collect your name, email address, phone number, delivery address, and order details. If you save favourites, that list is stored locally on your device and is not sent to our servers. If you write a product review, your name, star rating, and review text are collected and, once approved, shown publicly on the product page.

Push Notifications

If you allow notifications, we collect a device push token used to send you order updates (e.g. order confirmed, order delivered) and, if you don’t opt out, occasional promotional messages about offers. This token is processed by Expo’s push notification service and delivered via Google’s Firebase Cloud Messaging – neither is used for advertising or analytics, only for delivering the notifications described here. You can turn notifications off at any time from your device’s Settings, or by logging out of the app.

Payment Information

Online payments (UPI, cards, net banking) are processed securely through Razorpay. We do not collect or store your card, UPI, or net-banking details on our servers – these are handled directly by Razorpay under its own security and privacy standards. If you choose Cash on Delivery, no online payment data is collected at all.

How We Use Your Information

We use your information to process and deliver orders, communicate order updates, respond to support requests, moderate and display reviews, and improve our products and services. We do not sell your personal information to third parties.

Sharing of Information

Your order and delivery details are shared only with parties necessary to fulfil your order, such as our delivery staff and payment processor (Razorpay). Push notification tokens are shared with Expo and Google Firebase Cloud Messaging solely to deliver notifications. Our mobile app communicates with our WooCommerce/WordPress store backend to manage products, orders, reviews, and accounts. We do not share your data with third parties for their own marketing purposes.

Guest Checkout

If you check out as a guest on our app or website, we use your details only to process that specific order and do not create an account on your behalf.

Data Retention

We retain order and account information for as long as your account is active or as needed to comply with legal, accounting, or reporting obligations. Push notification tokens are removed when you log out or uninstall the app.

Your Rights, Account & Data Deletion

You can review or update your account details at any time. To request deletion of your account and associated personal data, email us at contact@oneaze.com from your registered email address with the subject “Delete My Account.” We will verify your request and permanently delete your account, order history, and reviews within 30 days, except where we’re required by law (e.g. tax/accounting records) to retain certain order records for longer. This does not affect data already shared with third-party processors (such as Razorpay) for completed payments, which is retained per their own policies.

Children’s Privacy

Our website and app are not directed at children under 13, and we do not knowingly collect personal information from children.

Data Security

We use industry-standard measures, including encrypted connections (HTTPS) and secure third-party payment processing, to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data using commercially reasonable means.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, or want to request access, correction, or deletion of your data, please contact us at contact@oneaze.com or visit Sono Choak, Sono, 811314.